Privacy Policy

Last updated: 21 September 2025

Xcape Singapore (“Xcape”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.xcape.sg
, make bookings, or participate in our games and services.

By accessing or using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing information, and other details provided during booking or inquiry.

Booking Information: Details of your game reservations, group size, payment status, and related preferences.

Technical Information: IP address, browser type, operating system, and usage data when you interact with our website.

Marketing Preferences: Your consent for receiving promotional updates, newsletters, or offers.

2. How We Use Your Information

We process your information for purposes including:

Managing bookings, payments, and confirmations.

Providing customer support and responding to inquiries.

Sending service-related communications and updates.

Personalizing your website experience.

Improving our games, services, and marketing efforts.

Complying with legal obligations.

3. Sharing of Information

We do not sell your personal data. However, we may share your information with:

Service Providers: Third-party vendors assisting with payment processing, IT support, marketing tools, and analytics.

Legal & Regulatory Authorities: When required by law or to protect our rights, safety, and property.

Business Transfers: In case of a merger, acquisition, or sale of assets.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, track performance, and serve relevant content. You may disable cookies in your browser settings, but some features may not function properly.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no system can be guaranteed 100% secure.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

7. Your Rights

Depending on applicable law, you may have the right to:

Access, update, or correct your personal data.

Request deletion of your personal data.

Withdraw consent for marketing communications.

Restrict or object to certain data processing activities.

To exercise your rights, please contact us at [email protected].

8. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such websites and encourage you to read their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last updated” date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Xcape Singapore
Email: [email protected]
Tel: 6908 1918 
Website: https://www.xcape.sg